Job Title: Account Executive – B2B Sales

Job Description: We’re looking for a proactive and results-oriented Account Executive to drive our B2B sales efforts in the automotive marketplace sector. As part of our team, you’ll engage with dealerships, fleet managers, and corporate clients to expand our marketplace reach and create valuable partnerships. You will be responsible for growing our client portfolio, understanding business needs, and delivering tailored solutions to help clients succeed on our platform. If you’re experienced in B2B sales and passionate about the automotive industry, this role is for you!

Responsibilities:

• Business Development & Client Acquisition:
• Identify and engage prospective B2B clients, including car dealerships, rental companies, and corporate buyers, to promote our marketplace solutions.
• Cultivate and manage a pipeline of potential clients, nurturing leads through to successful onboarding.
• Conduct product demos and presentations to showcase the value and advantages of our marketplace.
• Relationship Management:
• Build and maintain strong, long-lasting relationships with clients, serving as their main point of contact for ongoing support.
• Regularly check in with clients to understand their evolving needs, address concerns, and identify new opportunities for growth.
• Act as a trusted advisor by providing insights into market trends, platform features, and optimization strategies to help clients maximize their ROI.
• Sales & Revenue Generation:
• Meet and exceed monthly and quarterly sales targets by driving platform adoption and usage among B2B clients.
• Negotiate partnership terms, pricing structures, and agreements to create mutually beneficial partnerships.
• Leverage a consultative sales approach to understand client objectives and recommend solutions that align with their business goals.
• Product Knowledge & Market Insight:
• Stay current on industry trends, competitor offerings, and market conditions to deliver relevant insights to clients.
• Collaborate with internal teams to share client feedback and influence product development based on market demands.
• Educate clients on new platform features and updates to enhance their experience and success on the marketplace.
• Order & Account Management:
• Oversee client accounts to ensure successful onboarding, accurate documentation, and seamless platform integration.
• Track client performance metrics, analyze data, and prepare reports to assess client satisfaction and engagement levels.
• Assist with account troubleshooting and provide solutions for any technical issues or platform inquiries.
• Networking & Lead Generation:
• Represent the company at industry events, conferences, and networking opportunities to generate leads and expand the marketplace’s visibility.
• Utilize networking and prospecting strategies to identify and pursue new business opportunities within the automotive sector.

Requirements:

• Proven experience in B2B sales, preferably within an automotive or technology-driven marketplace environment.
• Strong understanding of the automotive industry, including dealership operations and fleet management.
• Excellent communication and negotiation skills with a client-centric approach.
• Ability to manage a sales pipeline, achieve revenue goals, and work in a fast-paced environment.
• Proficiency in CRM systems and Microsoft Office Suite.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunities for career growth and development within a leading automotive marketplace.
• Comprehensive training and support on industry trends, marketplace tools, and sales strategies.

Job Title: Customer Service Executive – Automotive Sales & Financing Support

Job Description: We are looking for a dedicated and personable Customer Service Executive to join our team, specializing in assisting customers through their car-buying journey. In this role, you’ll be the primary point of contact for customers interested in purchasing cars, providing comprehensive support on available vehicle options, insurance plans, and financing solutions. Our ideal candidate is customer-focused, detail-oriented, and passionate about helping customers make informed, confident decisions.

Responsibilities:

• Customer Assistance & Engagement:
• Respond promptly to customer inquiries, either via phone, email, or in person, regarding available car options and assist in selecting vehicles that meet their needs and preferences.
• Educate customers on vehicle specifications, features, and pricing to help them make informed choices.
• Build rapport with customers, offering a seamless and enjoyable car-buying experience from inquiry to purchase.
• Financing & Insurance Support:
• Assist customers with understanding financing options, including car loans, interest rates, and payment terms.
• Explain insurance coverage options and help customers choose the best plan to fit their needs and budget.
• Work closely with financial institutions and insurance partners to facilitate smooth, timely processing of financing applications and insurance policies.
• Documentation & Follow-Up:
• Guide customers through the completion of necessary paperwork, including loan applications and insurance forms.
• Ensure that all customer records are accurately updated and maintained in the system for easy follow-up and reference.
• Conduct timely follow-ups with customers to answer any additional questions, provide updates on their application status, and confirm satisfaction with the service.
• Problem Solving & Customer Satisfaction:
• Address any customer concerns or complaints with empathy and professionalism, seeking to resolve issues in a way that enhances customer satisfaction.
• Take proactive steps to ensure a positive experience, including addressing potential challenges customers may encounter with financing or insurance options.
• Sales Support:
• Collaborate with the sales team to meet monthly and quarterly sales targets, providing any additional support needed to close deals.
• Participate in training sessions to stay updated on car models, financing trends, and insurance products.

Requirements:

• Previous experience in customer service, ideally within the automotive industry or in a sales and financing environment.
• Excellent interpersonal and communication skills with a customer-first mindset.
• Strong understanding of car financing and insurance products is a plus.
• Ability to multitask, work under pressure, and handle customer inquiries effectively.
• Proficient in CRM systems and Microsoft Office Suite.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunities for growth and development within a supportive team environment.
• Access to comprehensive training on new vehicle models, financing, and insurance trends.

Job Title: Customer Care Intern

Job Description: We are looking for a motivated and customer-focused Customer Care Intern to join our team! As a Customer Care Intern, you will support our Customer Service team by assisting customers with inquiries, providing information about products and services, and ensuring a positive experience with our brand. This is an excellent opportunity to gain hands-on experience in customer support within the automotive industry, build communication skills, and learn about effective customer relationship management.

Responsibilities:

• Customer Support:
• Assist the Customer Service team in responding to customer inquiries via phone, email, and live chat.
• Provide customers with accurate information about products, services, promotions, and policies.
• Help resolve customer concerns and escalate complex issues to the appropriate team members for resolution.
• Order & Service Coordination:
• Support customers with order tracking, booking appointments, and updating service requests.
• Coordinate with internal teams to ensure timely responses and follow-ups on customer inquiries.
• Documentation & Reporting:
• Maintain accurate records of customer interactions, feedback, and common inquiries in the CRM system.
• Prepare daily reports on customer inquiries, feedback, and resolutions to help the team identify trends and areas for improvement.
• Learning & Development:
• Participate in training sessions on products, services, and customer care best practices to enhance knowledge and skills.
• Work closely with experienced team members to understand customer care strategies and gain hands-on experience.
• Feedback & Process Improvement:
• Gather and document customer feedback to help improve products and service processes.
• Identify common issues and suggest improvements to enhance the overall customer experience.

Requirements:

• Currently pursuing or recently graduated with a degree in Business, Marketing, Communications, or a related field.
• Excellent communication skills with a friendly and professional demeanor.
• Strong attention to detail and ability to work efficiently in a fast-paced environment.
• Basic knowledge of CRM systems and Microsoft Office Suite is a plus.
• Eagerness to learn, a positive attitude, and a customer-focused mindset.

What We Offer:

• Hands-on experience in customer care within the automotive industry.
• Mentorship and training from experienced professionals.
• Opportunity to develop valuable skills in customer service, communication, and problem-solving.